Warranty & Refund Policy

This Warranty & Refund Policy applies to eligible Mont Clay Tech services, including home technology support, installation and setup, remote support, and related business technology work, unless a separate written agreement says otherwise.

Service Workmanship

If we install, configure, or set up something and you believe the work was not completed correctly, contact us within 7 days of the service date. We may troubleshoot remotely, schedule a follow-up visit, adjust configuration, or recommend another practical fix.

7-Day Satisfaction Review

For eligible installation or setup services, you may request a review within 7 days of the installation date if there is a technical issue with the equipment or setup we provided. We will first try to verify and resolve the issue.

If we determine that the issue is genuine, related to our installation or setup, and cannot be reasonably resolved, we may remove installed equipment and provide an appropriate refund for eligible service charges or equipment purchased through us.

What Is Not Covered

• Issues caused by misuse, accidental damage, power problems, user changes, or unsupported modifications.
• Internet provider outages, app outages, cloud service outages, manufacturer outages, platform changes, or third-party account issues.
• Performance limits caused by building materials, distance, wiring, signal interference, old equipment, or internet speed.
• Equipment, software, or systems that we did not provide, install, configure, or explicitly agree to support.
• Personal preferences where the equipment or service is functioning as expected.

Manufacturer Warranties

Hardware may include a manufacturer warranty. Manufacturer warranties are controlled by the manufacturer, not Mont Clay Tech. We can help point you in the right direction, but replacement, repair, or warranty approval may depend on the manufacturer or retailer.

Remote Support

Remote support is billed for technician time and guidance. Because many remote issues depend on third-party accounts, devices, internet providers, or software platforms, remote support is not guaranteed to resolve every problem. If a remote issue cannot be resolved remotely, we may recommend an in-person visit or another next step.

Cancellations and Rescheduling

If you need to reschedule, please contact us as early as possible. Appointments cancelled or rescheduled with less than 24 hours notice may be subject to a cancellation fee, especially when a reserved service window, special-order equipment, travel, or preparation time has already been committed.

Deposits, Equipment, and Special Orders

Some projects may require deposits or prepayment for equipment. Special-order equipment, opened products, completed labor, travel, or custom project work may not be fully refundable unless required by law or agreed in writing.

Business and Project Work

Websites, business consulting, software setup, and custom business work may have warranty, revision, acceptance, refund, and support terms in a separate proposal, invoice, statement of work, or written agreement. Those project-specific terms control when they apply.